Terms of service

1. General provisions

These terms of service ("Terms") govern the relationship between Dušan Kníže, Company ID (IČO): 24606553, a sole trader operating under the name NeovraX (the "Provider"), and the client (the "Client") in the provision of services in artificial intelligence, automation and digital transformation.

The contractual relationship arises upon conclusion of a contract for work or a service agreement. These Terms form an integral part of every such contract. Deviating provisions in the contract take precedence over these Terms.

Services are provided exclusively to businesses — legal entities and self-employed individuals. The Provider does not provide services to consumers within the meaning of Section 419 of the Czech Civil Code. Consumer protection provisions, in particular Czech Act No. 634/1992 Coll. on Consumer Protection, do not apply to these contractual relationships.

2. Scope of services

The Provider undertakes to deliver the AI solution according to the specification agreed in the project documentation or quote. The specific scope, technical parameters and deliverables are always defined in the individual contract or quote.

The indicative pricing on the website serves as an informational overview only. The binding price is set in an individual quote after a needs analysis.

The scope typically includes:

• Needs analysis and technical solution design
• Development, testing and deployment of the solution
• User training to the agreed extent
• Support for the period set in the contract

3. Prices and payment terms

Prices are contractual and always set individually according to project scope. All prices are quoted as final. The Provider is not a VAT payer.

Standard payment terms:

• Projects up to CZK 50,000 (approx. €2,000) — payment in advance or on delivery
• Projects from CZK 50,000 (approx. €2,000) — 50% deposit at the start, balance on delivery
• Larger projects — a payment schedule set individually in the contract

Invoices are due within 14 days of issue. In case of late payment, the Client shall pay default interest of 0.05% of the amount due for each day of delay.

4. Deadlines and delivery

Delivery deadlines are set individually and become binding once the project plan is approved by both parties. The indicative timelines stated on the website (smaller projects within 3 weeks, complex ones within 6 weeks) apply subject to the Client's proper cooperation.

The Provider is not liable for delays caused by the Client's failure to cooperate (not providing access, data, feedback or approvals within the agreed deadlines).

5. Intellectual property rights

All intellectual property rights to the created work (code, models, documentation) pass to the Client upon full payment of the agreed price, unless the contract provides otherwise.

The Provider reserves the right to list the completed project in their portfolio and on the website as a reference, unless the Client expressly objects. The Client's confidential information will not be disclosed.

Open-source components and third-party libraries used are subject to their respective licences. The Provider will note these components in the documentation.

6. Liability and warranties

The Provider is responsible for the proper delivery of the work according to the agreed specification. The warranty period for the delivered work is 6 months from handover, unless the contract provides otherwise.

The Provider's total liability for damages arising in connection with the performance of the contract is limited to the price paid by the Client for the specific project from which the damage arose.

The Provider is not liable for:

• Damage caused by the Client's improper use of the delivered solution
• Third-party outages (AI model providers' APIs, cloud services)
• Changes in third-party models (OpenAI, Anthropic, Google) affecting functionality
• Lost profit or indirect damages

7. Confidentiality

Both parties undertake to keep confidential any confidential information obtained during the cooperation. Business strategies, source code, data and know-how are considered confidential in particular. This obligation lasts for 5 years after the cooperation ends.

8. Withdrawal and termination

The Client may withdraw from the contract in writing with a 30-day notice period. In that case, the Client shall pay a proportional part of the price corresponding to the work already performed.

The Provider may withdraw from the contract in case of:

• The Client's payment delay exceeding 30 days
• Failure to provide necessary cooperation for more than 14 days
• The Client's breach of the contract terms

9. Governing law and dispute resolution

These Terms and all contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll. (the Civil Code).

The parties undertake to resolve any disputes amicably first. If no agreement is reached, the courts of the Czech Republic have jurisdiction.

10. Final provisions

These Terms take effect on the date of publication. The Provider reserves the right to amend the Terms. The current version is always available on this website. The Client will be informed of material changes by e-mail.

If any provision of these Terms is or becomes invalid, the remaining provisions remain in force.